Privacy Policy

Effective Date: June 11, 2026

Ask Eli LLC ("Ask Eli," "we," "us," or "our") is an Arizona limited liability company. This Privacy Policy explains how we collect, use, and protect your information when you use our website at askeli.pro.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you request a report or contact us
• Phone number (optional) when you request faster service
• ZIP code and city to find local service providers in your area
• Service type and issue description to match you with the right professionals

2. How We Use Your Information

We use the information we collect to:

• Find and connect you with local home service professionals
• Send you your comparison report by email
• Notify service companies you select about your service request
• Respond to your inquiries and provide customer support
• Improve our platform and services

3. Information We Do Not Sell

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to connect you with service professionals and improve our platform.

4. Information Sharing

We share your information only in the following circumstances:

• Service Professionals: When you choose to notify a company, we share your contact information with that specific company only.
• Service Providers: We use trusted third-party services including Google (location services), Anthropic (AI chat), Resend (email delivery), Stripe (payment processing), and Airtable (data storage). Each operates under their own privacy policies.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Text Messaging (SMS)

If you opt in to receive text messages from Ask Eli — for example, service professionals who sign up for customer request notifications at askeli.pro/for-pros.html — we will send SMS messages only to the phone number you provide and only for the purposes you consented to. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for assistance. You may also contact us at hello@askeli.pro for support.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Payment Information

Ask Eli does not store payment card information. All payments are processed securely through Stripe, Inc. Please review Stripe's privacy policy at stripe.com/privacy for details on how they handle payment data.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@askeli.pro.

8. Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

Ask Eli is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@askeli.pro.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Ask Eli LLC
hello@askeli.pro
askeli.pro